Operation and Service

LIMS software support - competent service and support staff provide technical assistance, advice and user support for laboratory software.

Would you like to plan your budget reliably and find the most suitable service contract for your requirements from a wide range of options?
Are you looking for a customized solution that fits your individual software perfectly - at a calculable cost?
Then take a look at our offers!

The days when customized software and cost planning reliability were a contradiction in terms are long gone - at least for us.
We deliver flexible and tailor-made solutions that meet your requirements - throughout the entire life cycle of your system.

From conception to ongoing operation

To help you plan your budget effectively, we offer development solutions at a fixed price, along with maintenance and support based on service agreements.

Taking your objectives into account, simply choose the contract that best suits your needs - from a basic support contract to a Support Top Plus service contract with innovation guarantee and reimbursement for services not provided.

Customized service solutions

Our primary goal is to offer you services that enable us to implement individual solutions for your specific requirements.

We offer you the following services:

  • First-level support
  • Second-level support
  • Third-level support
  • Maintenance contract - to avoid problems
  • Innovation contract - for continuous improvements
  • Application management